Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping costs 7€ per product if you are from Europe. To other countries, it costs 8€. Read more from Shipping and ReturnsContact us for wholesale orders.

Which payment methods are accepted in the Online Shop?

You can use Paypal or your credit card to handle payments.

How long will delivery take?

Delivery takes usually 6-8 days (Europe). To other countries, it may take up to 14 days. After we have sent your order, you will receive a tracking ID to your email – so you can always see where your package is.

How secure is shopping in the Online Shop? Is my data protected?

Yes, it is secure and your data is protected. Read more from Privacy Policy.

What exactly happens after ordering?

After ordering, choosing your shipping location and paying for product and shipping, we will act as soon as possible (1-2 days) to send product(s) to you. After that, we give your package to a courier and they will deliver it to you usually within 6-14 days. Read more from Shipping and Returns.

After delivery, we truly hope that you enjoy and love your new jewellery 🙂

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Jeliis OÜ

Reg.nr: 14160115
Tartu, Estonia
info@jeliis.com